Hotel Management Online

With over 75 years of combined experience in the Hospitality industry, Hospitality Online, LLC provides a means for all owners and operators to successfully train their staff in over 60 positions, in all aspects of service, and have access to every report, form, and log they’ll ever need while managing a hotel property. Covering everything from how to properly greet a guest to how to hire, train, and set up a Sales team, you can feel comfortable knowing that every piece of information found in our program will be reliable and practical. Furthermore, our program is designed to cater to your specific needs. Whether you have a limited service 50 room property, or a 1000 room resort, our program will adapt to your specific requirements, modifying its entire structure and content to reflect the characteristics of your property. In fact, it is so "non-generic" that your staff will even think that YOU wrote the entire program just for them!

Phone: (602) 357-4756
Email: info@hmonline.com

Phone: (602) 357-4756 x701
Email: support@hmonline.com

Ken Edwards is a Principal in Hotel Management Online.com and he is the Managing Member for Tristar Hotel Group, one of the nations leading Hotel Development and Management Companies. Ken has over 30 years of experience in the hospitality industry, ranging from limited service properties to resorts. Tristar Hotel Group has managed more than 30 hotels. He has expertise in all aspects of hotel development, acquisitions, ownership and management. Prior to forming Hotel Management Online.com and Tristar Hotel Group Ken spent many years with InterContinental Hotel Group, Carlson Hotels, Servico Hotels and Resorts (Lodgian Hotel). Ken is passionate about the Hotel industry. He received his degree from the University of Nevada, Las Vegas in Hospitality Management and continuing education in Food & Beverage from the Culinary Institute of America.

Having worked in the hotel industry for over ten years, primarily in the front of the house, Drew has a strong background in guest service, Property Management Systems, and general operating procedures. As of late, Drew has served as a Project Manager for Tristar Hotel Group, playing an active role in property acquisition, development, and pre-opening. His computer skills and knowledge of the hospitality industry allow for a unique combination that facilitated the creation and implementation of Hotel Management Online.

Born and raised in Northern California, Masuree comes from a large family of six children. As her parents owned a number of properties, Masuree experienced first hand the details required to run a successful hotel operation. Throughout the years, she contributed to the growth of the family business by training new employees, creating new management procedures, facilitating payroll and implementing a successful sales strategy. Most recently, Masuree worked for Foster Farms where she specialized in Accounts Receivable. Having the inherent traits for hospitality, Masuree is excited to share her experience and the value of Hotel Management Online.